Privacy Policy

We collect the information you provide when you enquire about or use our services, including:

• Your name and work email address, and the company identified by that address.
• An optional phone number, and whether it is available on WhatsApp, if you choose to provide one.
• Information you enter when requesting a demo, such as the verification products you are interested in, expected volumes and jurisdictions.
• Correspondence you send us.
• Website usage information collected through cookies and similar technologies, as described in our Cookie Policy.

We use this information to:

• Respond to your enquiries and arrange product demonstrations.
• Provide, operate and improve our products, services and website.
• Send service communications, such as booking confirmations for a demo you have scheduled.
• Send marketing communications where you have agreed to receive them. You can unsubscribe at any time.
• Keep records and meet our legal obligations.

For visitors in the UK and EEA, our legal grounds for processing are: your consent (marketing communications and analytics or advertising cookies), our legitimate interests (responding to business enquiries and operating and securing our website), and the performance of a contract (delivering services to customers).

Our website uses cookies and similar technologies. Essential cookies are always active because the site cannot work without them. Analytics and advertising cookies are set according to the choices you make in our cookie banner, and you can change those choices at any time. For details of what we use and how to manage your preferences, see our Cookie Policy.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. Fill Easy is certified to ISO/IEC 27001:2022.

We do not sell, trade or rent your personal information. We share personal data only with service providers who process it on our behalf and under contract, so long as those parties keep the information confidential and comply with corresponding standards of security. These providers fall into the following categories:

• Measurement and advertising services (Google), governed by the choices you make in our cookie banner.
• Demo scheduling (Cal.com).
• Cloud hosting and data storage providers.
• Internal communication tools used to respond to your enquiry.

Some of our service providers process data outside Hong Kong, including in the United States and the European Union. Where personal data of UK or EEA visitors is transferred internationally, we rely on appropriate safeguards such as standard contractual clauses or equivalent mechanisms.

We keep enquiry and lead information while your enquiry is active and for up to 24 months afterwards, after which it is deleted or anonymised. Cookie lifetimes are set out in the Cookie Policy. Customer account data is kept for the duration of the customer relationship and as required by law.

You have the right to request access to and correction of information held by us about you. If you would like to exercise this right, please contact us at the address below.

If you are in the UK or EEA, you also have the right to request erasure, restriction of processing and data portability, to object to processing based on legitimate interests, and to withdraw consent at any time: for cookies via the cookie banner, and for marketing via the unsubscribe link or by contacting us. Withdrawing consent does not affect processing that took place before you withdrew it.

You also have the right to complain to a supervisory authority: the Information Commissioner's Office in the UK, your local data protection authority in the EEA, or the Office of the Privacy Commissioner for Personal Data in Hong Kong.

We reserve the right to amend this Privacy Policy from time to time and the updated versions will be posted on our website and date stamped so that you are aware of when the Privacy Policy was last updated.

If you have any enquiries or complaints about our use of your personal data, please contact us at: privacy@fill-easy.com