Verifying your identity for a Fill Easy client.
An organisation you deal with, such as a bank or an insurer, may ask you to verify your identity through iAM Smart or China eID. When it uses Fill Easy for that check, the request comes through Fill Easy.
This page explains what the request is and what to do if you did not expect it.
What to expect
You receive a request
The organisation you deal with asks you to verify your identity.
You review it
In the iAM Smart app, or by tapping your national ID card on your phone for China eID.
You decide
You can authorise the request or decline it.
The organisation receives the result
Only if you authorise it.
If you did not expect the request.
Do not authorise it. Contact the organisation that appears to be asking, using contact details you already have rather than details in the message you received.
If you are unsure whether a request came through Fill Easy, email customersupport@fill-easy.com.
Keep your codes private
Do not share one-time passwords, PINs or verification codes with anyone who contacts you.
Questions about verifying your identity
Not covered here? Ask our team
Why is Fill Easy involved?
Fill Easy provides identity verification to banks, insurers and other businesses. The organisation that asked you to verify uses Fill Easy to run the check.
Which schemes can be used?
iAM Smart in Hong Kong, China eID in Mainland China, Singpass in Singapore and UAE Pass in the United Arab Emirates.
Is anything shared without my consent?
No. The check runs only if you authorise it through the government scheme.
What information is shared?
Only the details the government app shows you on the request, and only with the organisation named there.
Can I decline the request?
Yes. If you decline, nothing is shared. Ask the organisation how else you can verify your identity.
Should I share a verification code with someone who contacts me?
No. Do not share one-time passwords, PINs or verification codes with anyone who contacts you. Approve a request only inside the government app itself.
How do I contact Fill Easy?
Email customersupport@fill-easy.com. For questions about your account or application, contact the organisation that asked you to verify.